Legal · Refunds
Refund policy.
Last updated 4 November 2026
Everything in the shop is digital, so you get it straight away. Here’s how refunds work if something isn’t right.
Digital products
Because templates and guides are delivered instantly and can’t be returned, purchases are generally non-refundable once delivered. That said, if you’re really unhappy with something, email hello@padraigtreanor.com within 30 days of buying it and I’ll do my best to make it right.
When you’re entitled to a refund
You can get a refund or replacement if a product is faulty, doesn’t match its description, or never arrives and I can’t fix it. This doesn’t limit your rights under Australian Consumer Law.
How refunds are processed
Orders are handled by Polar, the merchant of record for this shop. Approved refunds go back to your original payment method through Polar. It can take 5 to 10 business days for your bank to show it.
Didn’t get your product?
Check your spam or promotions folder for the email from Polar first. If it’s not there, email hello@padraigtreanor.com with your order email and I’ll resend it.
Questions
Email hello@padraigtreanor.com and I’ll get back to you within two working days.